Support
Open a ticket, track existing requests, or reach us directly for urgent issues. Managed-service customers get priority response.
Open a ticket
Routed to the right engineer
Track progress
Updates by email + portal
Urgent issues
Call us directly
Reach us
Support channels
Choose the fastest way to reach us for your issue.
Urgent: call
(425) 287-6866
Systems down or a security risk
Systems down or a security risk
Support portal
Sign in to open and track tickets
Email
Support
Open a support ticket
Describe the issue and we will route it to the right engineer and keep you updated.
Prefer email or phone? service@ioths.ai or (425) 287-6866. Existing support account? Sign in to the support portal.
How we handle tickets
- We confirm receipt and triage by impact: systems down, degraded, or a request.
- An engineer investigates remotely where possible and schedules on-site work if needed.
- You get updates until it is resolved, and a summary of what was done.
IoT Asset Manager customers
Open Help inside the app for how-to guides, or open a ticket here for anything else.
Urgent issues
Call (425) 287-6866. For managed-service customers, urgent calls are handled first.
Sales and new projects
Planning something new? Use the contact page.